Volunteer

What It Means to Be an Upside Volunteer

Our Heart & Mission

  • The Upside exists to cultivate community, belonging, and joy for adults with special needs and their families.

  • Our first steps are “Hope Nights” — no-cost, joy-filled gatherings with dinner, activities, music & dancing — where volunteers engage one-on-one with guests.

  • As a volunteer, you become part of bringing that vision to life — helping people feel known, safe, and valued

VOLUNTEER

Your Role & Expectations

1. Be a Buddy

  • You’ll likely be paired with one or a small number of guests for the evening.

  • Help them navigate the event: guide them between stations (dinner, crafts, games, dance), help with transitions.

  • Be attentive: watch for cues if they need help, encouragement, or a break.

2. Encourage Participation

  • Offer invitations: “Would you like to decorate cookies?” or “Want to join the dance?”

  • But don’t force. Let them engage at their comfort level.

  • Celebrate small steps — even if they just tap their foot to the music or smile.

3. Be Present & Responsive

  • Stay focused on your guest(s) — resist distractions (phones, side conversations).

  • If something feels off, or a guest seems distressed or uncomfortable, alert a staff lead immediately.

  • Ask questions if you don’t know how to respond — it’s better to check than to guess.

4. Create Safety & Respect

  • Always maintain a safe physical boundary (unless assistance is explicitly needed).

  • Seek a redirection or permission if you must help with personal care (like adjusting clothing, helping with utensils), unless pre-authorized.

  • Respect guest autonomy: allow them to do what they can themselves.

5. Be Flexible, Patient & Kind

  • Some guests may have behavioral challenges, sensory sensitivities, or inconsistent responses.

  • Be ready to adapt: a change of plan, a quiet corner, adjusting the pace.

  • Use a calm, reassuring tone and gentle redirection when needed.

  • Speak with respect — use first names, avoid infantilizing language.

  • Celebrate each guest’s uniqueness; notice and affirm what they enjoy doing or trying.

  • Listen more than you talk; encourage rather than correct.

Tips for Volunteers (Especially for Newcomers)

  • Wear comfortable, modest clothing and closed-toe shoes (for safety and ease).

  • Arrive early for a brief orientation/training and to get familiar with the layout and stations.

  • Leave personal devices aside (unless needed for emergencies).

  • Be ready to switch tracks: maybe someone wants a quiet activity rather than the dance floor.

  • If you ever feel overwhelmed or unsure, check in with a staff member